VAT Exemption

Who can claim VAT Exemption Relief on purchases?

Before placing any orders which are eligible for VAT relief please download, print and complete part 2 of this form and send it to us.

Eligible Individuals:
If you are chronically sick or disabled and the products are for your personal use. 'Chronic' meaning lasting a long time.

Eligible Charities:
Where the goods are made available by the charity to a disabled person for their personal or domestic use.

Full details can be found at the HM Revenue and Customs website under
'VAT relief for disabled people; HMRC Reference: Notice 701/7 (August 2002)' by clicking on the following link:

Notice 701/7 VAT relief's for disabled people

Or See below VAT EXEMPTION CUSTOMER ELIGIBLITY. (Link to VAT Exemption Customer Eligibility below)

Customer eligibility HMRC Reference: Notice 701/7 (August 2002) is shown for your information.

Not all Products are eligible for VAT exemption relief


  • You can buy most of the products in our on-line shop without having to pay VAT.
  • The Prices in brackets are inclusive VAT. Persons qualifying for VAT exemption MUST fill the VAT declaration form provided at the checkout before completing the order.
  • For products which do not illustrate prices in brackets, VAT exemption cannot be claimed by anyone.


  • We are obliged to charge you the full 20.0% VAT on the whole of your order.
  • For products which prices are displayed as single prices, the value of 20.0% has already been added into the price of these products and will be clearly broken down in the shopping basket and the checkout.

VAT Exemption Declaration Form

The government requires that you complete a VAT Exemption declaration form. If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult

HM Revenue and Customs Notice 701/7 VAT relief's for disabled people Notice 701/7 VAT relief's for disabled people

Or contact HM Revenue and Customs National Advice Service on 0845 010 9000 before signing the declaration.

It may not always be possible for a disabled person to sign a declaration (for example, if the person is a child or unable to write). In such cases, the signature of a parent, guardian, doctor or another responsible person is acceptable on the declaration.

Please download, print and complete Part 2 of this form, then send it to us, BEFORE calling, as we will be unable to process your order without the form.