The following terms and conditions apply to all transactions (On & Offline) from Vinyl Value. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods from us you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. We have the right to refuse at our discretion to supply any goods ordered by you.
Availability of Goods
As we are manufacturers, orders can take up to 28 days, however this is often quicker. Stock items are dispatched the same or next day. We can advise you of an estimated delivery time at the time of order. If for any reason we cannot supply the product we will arrange for the order to be cancelled.
Advice and the suitability of the product(s)
All goods purchased from Vinyl Value are at the request of the purchaser and we cannot be expected to ensure that any product purchased from us, either by phone or online, is suitable for your personal use. This is a responsibility you must accept yourself. If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose. Any information offered by any member of our staff, either on the phone or online, is for general guidance purposes only. If you have any doubts at all as to the suitability of any specific product for your own use, we recommend that, prior to purchase, the opinion of a qualified Occupational Therapist or professional is sought. Please note as mentioned we are manufacturers of our products and do not supply a fitting service, so please ensure you are able or have assistance available to you in the fitting of our products.
We cannot accept responsibility for our customers incorrect orders, however a small item that has not been specially made/bespoke, is in perfect and original conditions, and is a stock item, can be returned, via the returns process, and a refund may be issued, less the original carriage charge and 15% re-stocking fee.
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products, it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods, but we would be happy to discuss any particular concerns or requirements Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose. Goods are not sold on a trial basis.
In the event that a product is listed at an incorrect price due to a typographical error, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
Product Images / Specifications
Whilst we endeavor to ensure all images and specifications are correct at the time of publication, they do vary. Although every effort is made to maintain continuity, constant development or problems with supply may mean we alter a design or specification without notice.
This is a UK site only. Orders will only be accepted from UK residents for UK delivery, paid for with UK credit or debit cards only. On the order you must provide us with your exact address and telephone number that your credit card is registered to. Your order will only be processed once authorization from your credit card has been received. If you have a credit account you must pay your invoice within 30 Days of the invoice date. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information, including a telephone number and address provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998, and will not be shared with any other parties.
All products supplied are covered by the terms and conditions for a period of 12 months this is in addition to the consumer's statutory rights. If an item needs to be returned due to it being faulty, contact us and we will issue you with a Returns Number and have the item collected.